Our web design process

Before step one: a free quote. We talk about your business and what you need, and you get a clear price before any work starts.

1. 01

   Discovery

   We start by learning how your business wins customers: who they are, what they ask before they call and why they choose you over someone else. If you already have a website, we look at it closely, including what Google sends to it today.

   What happens

   • A conversation about your goals, services and customers
   • A review of your current site: speed, mobile, SEO and accessibility
   • A look at your Search Console and analytics data, if you have it
   • A look at the competitors your customers compare you with

   What you get

   A short summary of what we found and what the new site needs to do.

2. 02

   Strategy & planning

   Before anything is designed, we agree on what the site will include and how it will be organized. Most of the big decisions happen here, so nothing important turns up halfway through the build.

   What happens

   • A sitemap of every page
   • A keyword plan, so each page has one clear search target
   • Wireframes for the key pages
   • A platform recommendation: WordPress, WooCommerce, Shopify or a custom-coded site
   • A redirect plan if we’re replacing an old site
   • A content plan: what you’ll send and what we’ll write

   What you get

   A sitemap and wireframes to review and approve.

3. 03

   Design

   We design the homepage first, then the key inner pages, using your logo, colors and photos. You see each design at desktop and phone sizes and tell us what to change.

   What happens

   • Homepage design
   • Designs for the key inner pages
   • Phone and tablet layouts
   • Revisions based on your feedback

   What you get

   Approved designs that show exactly how the site will look.

4. 04

   Development

   With the designs approved, we build the site, add your content and connect everything that makes it work for your business, like forms, analytics, booking or payments.

   What happens

   • A custom-coded, WordPress or Shopify build
   • Your content and images, added and optimized
   • Forms, analytics and integrations connected
   • Titles, descriptions and structured data on every page
   • Testing on phones, tablets and desktops in the major browsers

   What you get

   A private preview of the full site to review before it goes live.

5. 05

   Launch & support

   When you approve the preview, we move the site to its live server, switch on the redirects from any old pages and check that Google can read everything. From then on, a care plan keeps it running.

   What happens

   • Final speed, link and form checks
   • Redirects from every old address
   • Sitemap submitted to Google Search Console
   • A planned switch-over that keeps downtime to a minimum
   • Hosting, updates, backups and fixes through a care plan

   What you get

   A live website, with someone keeping an eye on it.